information for customers


orders are shipped via USPS. flat rate shipping within the continental united states is $4 per order, and outside the continental united states is $8 per order. please allow up to five days’ lead time for order processing.

if you would like another shipping method, please contact cloud beauty before placing your order for a price quote.

order tracking

track your order by clicking the link in your email, or visiting the order tracking page here. you will need your order number and the email address used to place the order.

please give the tracking number about 24 hours to initially update.

payment methods

at cloud beauty, we accept all major credit cards and paypal, or you can choose to divide your purchase into multiple payments with afterpay.

return policy

please make sure you are 100% confident in your order before finalizing. if your product arrives damaged, please contact cloud beauty as soon as you can to arrange a replacement. in the case where a direct product replacement is not possible, store credit will be issued.

unfortunately, we are unable to accept returns for any other reason.